An Important Message about COVID-19
Dear CanyonVet Clients,
As many of you are aware, the COVID-19 situation is changing every day. We promise to do our best to keep ourselves informed of the latest information and recommendations of our state and local governments and professional veterinary associations to keep our clients, staff, and pets safe while also providing essential healthcare to your pets.
CanyonVet Spring Branch will be closed on Wednesdays and two Saturdays per month. Both of our sister hospitals, CanyonVet Canyon Lake and CanyonVet New Braunfels WILL be open during these times in the event your pet needs medical care. You can contact CanyonVet Canyon Lake at 830-964-3551 and CanyonVet New Braunfels at 830-632-6075.
To best promote social distancing, curbside check-in will be required of all clients at the time of your arrival to our hospitals regardless of visit reason. If a procedure or exam is needed, after check-in, our staff will escort you and your pet from your car, into our building. Or you can remain curbside for your services – it’s up to you! Please call the location upon arrival to receive further instructions. See y’all soon!
- Canyon Lake: (830) 964-3551 email: email@example.com
- New Braunfels: (830) 632-6075 email: firstname.lastname@example.org
- Spring Branch: (830) 885-5443 email: email@example.com
- Grooming is available 4 days a week at our Canyon Lake location.
Current options to keep in mind:
Telemedicine (email, phone) Option: If your pet has been examined by one of our veterinarians within the last 12 months, we are allowed by law to examine the pet via pictures and videos sent electronically. Medications can be mailed to you or picked up via curbside. Not all illnesses and injuries can be properly diagnosed in this manner and you may be asked to bring your pet to the hospital. Normal exam charges apply to telemedicine options and payment will be done over the phone. Please call or email your preferred location to request this option.
Prescription Refills by Mail: Along with curbside pickup of refills, we are also offering to mail prescriptions for an additional $5 shipping fee. Large items and food cannot be shipped and would need to be picked up curbside.
Our Online Pharmacy: visit the website.
Once you select your location, select Online Pharmacy from the main menu to shop almost all of your pet’s medications. Unlike other internet pharmacies, products purchased from our online pharmacy ship directly from the distributor to you which means you can trust the medication has not been tampered with or stored at incorrect temperatures.
We want to thank all of our clients who have been so supportive of the temporary changes we have made. Our hope is that changes made by CanyonVet and other businesses to promote social distancing will mean better safety for everyone and a shorter time until the COVID-19 pandemic is over in our community.
Download the TVMA PDF file with more information about HOW TO PROTECT YOURSELF AND YOUR PETS FROM COVID-19.
The CanyonVet Team